Shipping & Delivery
Requirements and cut off times may vary depending on your region so please check the specific requirements for your region carefully.
Order by 3PM for same day dispatch.
Working days are Monday through Friday excluding public holidays.
Any orders placed over the weekend will be considered as being placed on a Monday before 3PM.
Shipping is FREE on orders over €39.99. (All orders below the free shipping quota will be charged a reduced rate of €4.99 for tracked postage)
What it offers
- Reliable, fast and cost-effective service
- Online tracking of your item’s progress
- Signature and insurance option for added security
- Must be signed for on delivery*
What it costs?
An Post Tracked Shipping costs €4.99.
It is our objective to achieve on-time delivery on all orders.
We monitor our delivery partners and our experience is that delivery is successful within the chosen delivery time period in 99% of cases.
We use a number of third-party courier service providers and on occasion, human error may cause a package to be misdirected.
Once despatched, the on-time delivery of a package is the responsibility of the relevant courier company and
Irish E-Juice Direct cannot be held responsible for a package not reaching its destination on time.
In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.
For advice and help in the event that you do not receive your package when expected, please call or email our customer service representatives
Usually, everything displayed on our site as In Stock is present in our warehouse and available for immediate dispatch.
In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order.
You will receive an email notification of any order cancellation as a result of stock out confirming that any
pre-authorisation has been released or payment refunded as relevant in line with our Payment Terms,
To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email.
A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required.
If the goods are still required, you will be charged an additional shipping fee for a second delivery.
It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel.
If you are using one of our courier services and no one is present the courier may deliver the goods
to a neighbour, either side or directly opposite and should leave a card to advise where this parcel has been left.
If a parcel has been delivered but you are claiming non-receipt of a parcel then please allow 3-5 days from the date of notifying us to allow us to investigate with the courier.
If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us.